Q: Do we have to sign for the shipment?
A: We do not require you to sign for the shipment.
Q: What is the estimated delivery date (ETA)?
A: We usually takes 7-14 business days from shipping date.
Q: Could delivery times be longer than usual?
A: With the spread of COVID-19, we have seen an increase in the number of online purchases. For this reason, delivery times longer than usual may be expected. You can check the updated delivery times on the tracking page on the site.
Q: Where do you ship the products from?
A: We ship from different warehouses in USA.
Q: Do you ship internationally?
A: Yes, we ship almost all around the world.
Q: How do I use my discount code?
A: You can enter the discount code during the checkout process. Just go to your Cart (top right corner) and proceed to Checkout.
Q: I got a discount code from the wheel of fortune, will this automatically be applied in my cart ?
A: Please enter the discount code manually in your Cart during the checkout process.
Q: Is there free return of the products?
A: Return of products is free for any reason within 15 days
Q: What types of payment do you accept?
A: We accept all major types of payment: MasterCard, Visa, PayPal, Apple Pay, Google Pay, Shop Pay, AMEX
Q: Olistic Exclusive store prices are in what currency?
A: Olistic Exclusive store prices are in United States dollar (USD). If you pay in a currency that’s different from the designated currency of your payment method, your provider or third-party payment processor may apply a currency conversion rate or fees to your payment.
Q: What if I still need help?